Accessibility statement

Launched in 2017, ARKET offers collections for women, men, children, and the home, along with a seasonal vegetarian café and coffee shop. Our ambition is to present a contemporary marketplace offering a diverse range of garments, objects, and food, all carefully made and artfully curated for a more beautiful everyday life. At ARKET, we are committed to creating an inclusive experience across our digital platforms. Our aim is for arket.com to be accessible and usable for all people, including those with disabilities.

 

We are working to align with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA to improve accessibility and ensure our content can be accessed and understood by as many visitors as possible. Currently, our website is partially conformant, meaning that some parts may not yet fully meet the WCAG 2.2 Level AA requirements.

 

Accessibility status of arket.com

 

arket.com partially meets the WCAG 2.2 Level AA standard. Areas for improvement include:

  • Certain elements are not placed within appropriate landmarks

  • Content may be obscured by fixed elements when zoomed to 400%

  • Country code dropdown may not respond correctly to autofill

  • Customer service chat button can be difficult to locate

  • Focus order in the main navigation does not follow a logical path

  • Header links may overflow when text size is increased

  • Invalid list structure in the main navigation

  • Klarna payment modal remains active even when visually hidden

  • The mega menu close button does not return focus to the opening element

  • The mega menu lacks an aria-expanded attribute

  • Skip link to bypass navigation is currently missing

  • Scrolling promotional text cannot be paused or controlled

  • Some heading levels are used inconsistently

  • Empty headings are present in some areas of the code

  • Text may appear too small on certain mobile devices

How we are working to improve

 

ARKET is continuously improving accessibility on our digital platforms. External accessibility reviews have helped identify areas for development, and our internal teams are actively working to implement updates based on these insights. This Accessibility Statement will be reviewed and updated regularly as progress is made.

 

We’d love your feedback

 

If you experience any accessibility issues while using our website or would like to share feedback, please get in touch. Your input helps us build a more inclusive experience for everyone.

 

Contact us

 

You can reach ARKET Customer Service at:

Phone: +45 89 87 33 00

E-mail: customerservice.eu@arket.com

 

Last updated: 2025.06.26